Return Policy

Sealed Products

If you would like to return any factory-sealed merchandise that we have sent you, simply contact us within 72 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.

Singles

Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy:

1) If a customer is not satisfied with the condition of any single cards they have received, simply contact us within 72 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). Please be aware that only 'Unplayed' and 'Slightly Played' cards can be returned. In the event that we are unable to exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges exclusively associated with the return of the item(s).

2) All orders are re-checked for accuracy before being shipped, but it is still possible for mistakes to happen. If you have accidentally received item(s) that you did not order, simply contact us within 72 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s). In the event that we can not exchange the item(s), we will issue the customer a full refund for the purchase price of that item(s). We will also refund all shipping charges associated with the return of the item(s).

Pre-Orders

Your credit card or Paypal account is charged at the time of the pre-order. If you wish to cancel a pre-order, please contact us and request that your pre-order be cancelled. Be sure to include your order number. A 10% cancellation fee will apply. This policy also applies to singles that may have been pre-ordered based on unofficial spoiler information. Mythic and rare cards are limited to 4 per pre-order.